If your order has not been dispatched, contact us at support@4hotelsupplies.com.au and we’ll do our best to help.

Standard Shipping: $10 for orders between $0 and $100
Free Standard Shipping: orders over $100
Express Shipping: $15 flat rate
You’ll see the available options at checkout.

All orders will be processed within 1-2 business days of receiving your order confirmation email (excluding weekends and holidays).

• Standard shipping: 2 - 8 business days. 
• Express shipping: 1 - 4 business days.

Yes. Pickup is available at 19 Berry St, Clyde, NSW 2142, Australia. Please wait for your pickup email and bring your ID and order confirmation email.

Items may be returned within 30 days in unused, resalable condition with original packaging. Please email support@4hotelsupplies.com.au for authorisation and instructions. Approved refunds are returned to the original payment method. Timeframes vary by bank (typically 10 business days after we receive and inspect the return).