If your order has not been dispatched, contact us at support@4hotelsupplies.com.au and we’ll do our best to help.

Standard Shipping: $10 for orders between $0 and $100
Free Standard Shipping: orders over $100
Express Shipping: $15 flat rate
You’ll see the available options at checkout.

All orders will be processed within 1-2 business days of receiving your order confirmation email (excluding weekends and holidays).

• Standard shipping: 2 - 8 business days. 
• Express shipping: 1 - 4 business days.

Yes, we do. We have opened our first pick-up point in Clyde.

An email will be sent when your order is ready for collection. Orders placed before 5 PM are generally prepared and available for pick-up the next day (excluding public holidays). Please make sure to collect your order only after receiving the pick-up confirmation email.

Pickup Hours:
Monday to Friday, 9:30 am – 5:00 pm

Pickup Location:
19 Berry St, Clyde, NSW, 2142, Australia

Items may be returned within 30 days in unused, resalable condition with original packaging. Please email support@4hotelsupplies.com.au for authorisation and instructions. Approved refunds are returned to the original payment method. Timeframes vary by bank (typically 10 business days after we receive and inspect the return).